EnergyWise support

The course and the quizzes

Four modules, about nineteen minutes of reading in total. Each ends in a scenario quiz: four situations taken from the sections you have just read, not definitions to memorise.

Three correct answers open the next module. A wrong answer is not a penalty — it names the section it came from and links back to it, and the quiz can be retaken as many times as you like. All four passed unlocks the house report.

The course text and the quizzes are written by people and stored in the app. They are readable with the network off and they never change under you: nothing in this part of the app is generated by a model.

Asking the assistant

The Questions tab is built around eight prepared questions — the payback at your tariff, panels against wind for your region, batteries, outages, what to ask an installer, how to check a quote, and so on. You can also type your own.

Before the first answer the app shows a data-processing notice, and you can decline it. Declining leaves the course, the quizzes and everything already saved working in full; only new answers and the house report stop. You can agree later, the next time you ask.

What is sent when you ask

The question you tapped or typed, the house parameters you entered — region, roof, tariff, how often the power goes out — and the sun and wind figures your region carries in the app's bundled table. That is the whole list. The app has no camera, sends no photographs, records no audio and never asks for your location.

Who answers

A general-purpose model from OpenAI, reached through the Runware API, which forwards the request and returns the answer. That work happens on their servers. The app names the same model in its own notice, so the two never disagree.

Regional figures

Sun and wind numbers come from a table shipped inside the app, derived from the Global Solar Atlas and the Global Wind Atlas — never from the model, and never from your location, which the app does not ask for. A parameter you left blank is sent blank on purpose, so the answer names it as missing instead of quietly substituting a country average.

The house report

Seven sections on your own house: the roof, the wind, the money and the outages. It unlocks after the fourth quiz, because it leans on what those modules explain, and it needs your house parameters — region, free roof area, pitch, shading, tariff per kWh, the average monthly bill, outage frequency.

Rough answers are fine and orientation matters most. Parameters you skip are not invented: the report says what is missing rather than filling the gap. Building it takes a few seconds and needs a connection; once built it is readable offline, and if you change a parameter afterwards the app tells you the report is out of date and offers to rebuild it.

When something does not work

If none of those fits, write — with your iPhone model, its iOS version, the screen you were on and what happened instead of what you expected. A screenshot saves a round of questions.

Your data

There is no account and no sign-in. Course progress, quiz results, your house parameters, your saved answers and the report are stored on this phone. Reset all my data in the profile deletes all five after a confirmation, and deleting the app does the same.

Nothing syncs, so a second phone starts from the beginning and we cannot restore progress from our side. The photo permission exists for one purpose only — a picture on your profile avatar — and that picture never leaves the device.

Retention, identifiers and analytics, and the rights you have over them, are set out in the privacy policy. Requests about your data go to the address below.